About Classcard

Classcard is a B2B SaaS platform helping sports academies, tutoring centres, and education businesses manage registrations, payments, attendance, and communication — all in one place. We work with customers across UAE, India, Singapore, UK, and beyond.

We’re building a product-led company with a strong focus on deep customer understanding, fast iteration, and practical execution.

Role Overview

As a Product Manager – Customer Discovery & Execution, you’ll sit at the intersection of customers, design, and engineering. Your core responsibility is to deeply understand user problems, translate them into clear product direction, and ensure high-quality execution from idea to launch.

This role is ideal for someone who enjoys talking to customers, structuring ambiguity, and shipping meaningful improvements.

Key Responsibilities

1. Customer Discovery & Feedback (Core)

• Conduct regular customer interviews (owners, admins, coaches)
• Gather insights from:
  • Customer calls
  • WhatsApp conversations
  • Support tickets
  • CS notes and feedback
• Identify recurring patterns, pain points, and unmet needs
• Validate problems thoroughly before jumping to solutions
• Act as the voice of the customer within the product team

2. Product Specs & Execution