About Classcard

Classcard is a fast-growing SaaS platform that empowers academies and class-based businesses to streamline scheduling, bookings, payments, and student communications. From dance schools to sports clubs and tuition centers, we serve clients across the UAE, APAC, EMEA, and Africa.

Our Mission: To simplify operations for educators and coaches so they can focus on what matters—inspiring students.

Our Culture: Collaborative, data-driven, and customer-obsessed. We value creativity, ownership, and a growth mindset.

What You’ll Do

• Respond promptly to customer queries via email, chat, phone, and WhatsApp Business
• Actively listen to users, show empathy, and provide thoughtful, solution-oriented responses
• Troubleshoot product-related issues and ensure a smooth customer experience
• Prioritize and manage multiple support interactions efficiently
• Document interactions and feedback for continuous team improvement
• Collaborate with internal teams to escalate and resolve complex issues
• Stay up to date on the product to guide customers with accurate information

What We’re Looking For

• 1–3 years of experience in customer support, preferably in a SaaS or tech setup
• Strong written and verbal communication skills