About Classcard

Classcard is a fast-growing SaaS platform that empowers academies and class-based businesses to streamline scheduling, bookings, payments, and student communications. From dance schools to sports clubs and tuition centers, we serve clients across the UAE, APAC, EMEA, and Africa.

Our Mission: To simplify operations for educators and coaches so they can focus on what matters—inspiring students.

Our Culture: Collaborative, data-driven, and customer-obsessed. We value creativity, ownership, and a growth mindset.

What You’ll Do

• Onboard new clients and guide them through setting up and using Classcard effectively
• Clearly explain product features and demonstrate value through everyday use cases
• Monitor customer activity and proactively engage inactive users
• Resolve issues with a friendly, solution-focused mindset
• Build trust and long-term relationships through regular check-ins and feedback collection
• Work closely with Product and Support teams to advocate for customer needs
• Track interactions using tools like CRMs or ticketing systems

What We’re Looking For

• 1–3 years of experience in Customer Success, Account Management, or a related role in SaaS
• Strong communication and relationship-building skills