About Classcard

Classcard is a SaaS platform that helps academies and educational businesses manage registrations, schedules, payments, attendance, and communication — all in one place. We work with sports academies, tutoring centers, and performing arts schools across multiple countries.

Our UAE market is our largest and fastest-growing — and strong client relationships are at the heart of how we retain and expand accounts here.

What You'll Do

• Build and nurture long-term client relationships across Dubai through regular in-person meetings and check-ins.
• Act as the primary point of contact for client queries, feedback, and escalations — owning the relationship end to end.
• Onboard new customers and ensure smooth adoption of the platform, from initial setup to active usage.
• Proactively monitor client health — track usage patterns, flag at-risk accounts, and drive retention.
• Identify upselling and cross-selling opportunities to grow account value over time.
• Resolve escalations promptly, coordinating with product and support teams where needed.
• Maintain accurate client records and account updates in CRM tools.
• Share structured client feedback with product and CS teams to inform roadmap and improvements.
• Use AI tools and agents (e.g. ChatGPT, Claude) as part of your daily workflow — for drafting client updates, preparing meeting briefs, summarising account health, and automating repetitive tasks.

What We're Looking For

• Dubai resident with a valid UAE driving license (mandatory — the role involves frequent in-person client visits).